Refund and Cancellation Policy for ACTMEP
Effective Date: 12/05/ 2016
At ACTMEP, we are committed to providing high-quality training programs for Mechanical, Electrical, and Civil graduates. We understand that circumstances may arise where you need to cancel your enrollment or request a refund. This Refund and Cancellation Policy outlines the terms and conditions governing such requests.
1. Course Enrollment and Payment
- Course Fees: All course fees must be paid in full or as per the agreed payment plan at the time of enrollment. Enrollment is confirmed only after the receipt of payment.
- Payment Methods: We accept payments via bank transfer, credit/debit card, and other authorized payment methods.
2. Refund Policy
No Refund:
- No refund will be granted once the course has commenced, regardless of your attendance or participation.
- No refund will be provided for missed classes or sessions.
- Â No refund will be provided for online courses where course materials have been accessed.
3. Cancellation Policy
- Course Cancellation by ACTMEP: In the unlikely event that ACTMEP cancels a course due to unforeseen circumstances, you will be offered the option to transfer your enrollment to another course or receive a full refund of the course fee.
- Student Cancellation: If you wish to cancel your enrollment, you must notify us in writing at least 7 days before the course start date to be eligible for a refund, as per the terms above.
4. Transfer and Substitution Policy
- Transfer to Another Course: If you wish to transfer your enrollment to another course offered by ACTMEP, you may do so up to 7 days before the course start date, subject to availability. Any difference in course fees must be paid or will be refunded accordingly.
- Substitution:If you are unable to attend the course, you may substitute your enrollment with another individual, provided that the substitute meets the course eligibility criteria. Substitutions must be requested in writing at least 3 days before the course start date.
5. Online Course Access
- Access to Course Materials: For online courses, access to course materials will be granted upon payment of the course fee. No refunds will be provided once access to online course materials has been granted.
- Technical Issues: If you encounter technical issues that prevent you from accessing the course, please contact us immediately at counselor@alpinecoachtree.com. We will work with you to resolve the issue. Refunds for technical issues will be considered on a case-by-case basis.
6. Special Circumstances
In exceptional cases, such as medical emergencies or other unforeseen situations, we may consider refund requests outside of the standard policy. Such requests must be supported by relevant documentation and will be evaluated at the discretion of ACTMEP management.
7. Processing of Refunds
- Refund Method: Refunds will be processed using the original payment method. Please allow 7-10 business days for the refund to be processed.
- Non-Refundable Fees: Any non-refundable fees, such as registration fees, processing fees, or bank charges, will be deducted from the refund amount.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
ACTMEP
Email: counselor@alpinecoachtree.com
Phone: 7204160004